First timers

I'm not a runner – Will I die in your class?

Our classes are truly designed for every level. Whether you haven’t run a mile since high school (or, like, ever) or you’re an elite runner training for your 8th marathon, we will have you working hard within your own ability. You set the pace, you set the intensity, and you set the goal— we just set the program. So no, you won’t die.

Will I be running the whole time?

Our coaches will work you through various intervals with ample recovery periods mixed in. During the recovery periods you are welcome to walk, jog or continue running. Most people walk during the recoveries, so if you’re a walker, you won’t be alone!

Which class is right for me?

All of our classes are truly designed for all levels and you everyone would benefit from any one of them; that said, if you’re new to running or don’t run that often, we usually recommend the Dirty 30 as the total time spent on the tread is just 30 minutes or less for each. Most of our runners cover between 2-3+ miles in these classes. In addition to this we also offer the Incline, a weighted vest walking class which will have you tackling steep inclines and various walking paces. If you are looking to take down some serious miles on the tread, then we would recommend the High 45 (45 minutes of work on the tread) or The Distance (60 minutes of work on the tread). Our runners usually cover around 4-6+ miles and 5-7+ in miles each class respectively.

Can I pick my treadmill?

If you book directly through Mile High Run Club, you can do this on our website! Regardless of how you book, we unfortunately cannot switch your treadmill in peak classes. Make sure to book early to get your favorite tread!

Can I run through the strength and power portion of the dash strength?

No. Due to safety concerns, we ask that all runners stop their treadmills during all strength and power portions. If you would like to get more tread time, we recommend that you opt for the High 45 or The Distance instead!

Studios

Do you have showers? And are they stocked with all the necessities?

Yes! All of our studios are equipped with showers and all-natural, great-smelling bath products— including shampoo, conditioner, and body wash. We also provide combs and hair dryers but do not provide combs or brushes; we recommend you bring your own if needed.

Uh oh, I forgot my ____ at the studio. Do you have a lost and found?

Not to worry, we have a lost and found and keep a log where we keep track of all the goodies our runners leave behind. As long as you come to retrieve your item within 1 month, you can rest easy that you will get it back. After one month, we donate all items left behind to the Bowery Mission.

What recovery options do you provide and where?

At our NoMad studio on W 25th Street, we have our Recovery Room, which has Norma Tech air compression boots. Air compression boots stimulate blood flow, aid in faster recovery and are just great for your overall health. We also partner reCOOPERate PT, a Doctor of physical therapy who is at our Nomad location on Tuesdays.

Policies

Class packages terms and conditions

Single Class: $40
‍30 day expiration

‍10 Class Pack: $320
‍6 month expiration

‍TERMS FOR ALL PACKAGES:
• Canceling a class within 6 hours of the start time is a $10 late cancellation fee.
• Not showing for a class will incur a $18 no show fee, but you will keep the class credit.
• All purchases are non - refundable.
• You will not be allowed into the class 5 minutes or more after the class starts!

Membership terms and conditions

4 Classes per Month: $125
Auto-renew - No minimum time commitment beyond the 1 month.

Runners can cancel their plan for the following month on their own

This membership is 4 classes / month with no commitment beyond the 1 month. Classes do not rollover month to month.

All classes must be used in 30 days. No exceptions.

Limit one (1) treadmill booking per class.

Not showing for a class will incur a $18 no show fee, but you will keep the class credit.

This membership will auto renew month to month, unless the membership is cancelled via the website or by emailing Nomad@milehighrunclub, or UES@milehighrunclub.com prior to renewal date; All purchases are non - refundable.

Membership does have a freeze option

Unlimited Weekly: $219 per week
Auto-renew - No minimum time commitment beyond the 1 month.

Activates on time and day of purchase and will last for 28 days.

Runners can cancel their plan for the following month on their own.

This is an Unlimited Monthly Membership. Purchase is Non -
Refundable.

Not showing for a class will incur a $18 no show fee, but you will keep the class credit.

Limit one (1) treadmill booking per class.

This membership auto - renews month to month. Should you not want the membership to renew, the cancellation must be made prior to your renewal date via the website or by emailing Nomad@milehighrunclub.com or UES@milehighrunclub.com

Membership does come with a freeze option.

What is your cancellation policy?

Reservations must be cancelled 6 hours before the scheduled class in order to avoid incurring a late cancellation fee. Cancellations may be made online by logging into your Account, or by e-mailing us at Nomad@milehighrunclub.com or UES@milehighrunclub.com.

What is your waitlist policy?

5 minutes after class starts anyone not present will forfeit their treadmill and any runner present will be placed into the class. The digital waitlist will notify you via email if you get into class. Accompanying this late policy and for customer safety, anyone arriving after the 5 minute cutoff has started will not be permitted to enter the studio until the warm-up has been completed.

What is your late arrival policy?

We have a 5 minute grace period for late arrivals. Due to safety reasons and to keep the quality of the session for other runners, NO ONE will be allowed to enter the studio after this window. Late arrival policy only valid for classes with no Waitlist. For Waitlist policy, please see above.

Training

What happens if my race is cancelled?

Sadly, sometimes races are cancelled for security concerns, weather, or public safety. As Mile High is only a training facility and in no way connected to the race coordinators, these cancellations are out of our control. No refunds or exchanges of training programs, plans, or other services will be honored in the event of a race cancellation for any reason. However, our coaches are happy to assist our runners in finding an appropriate race to put all that hard work to use!

Do you offer race prep packages?

Yes! We offer group programs for the NYC Marathon, NYC Half Marathon and Brooklyn Half Marathon. Please email at Nomad@milehighrunclub.com or UES@milehighrunclub.com.

Do you offer one-on-one training?

This program welcomes runners of all levels! The program will be tailored to your specific level and goal and we offer pacing groups up to 11:30 / mile. You will be sent a questionnaire upon signing up, which will help your coach design a plan for you to reach your goal. While we welcome all runners, we also assume a certain level of reality and expect that you will be willing to put the work in necessary to achieve your goal. In other words, you cannot take your training casually and expect to achieve an "advanced runner" goal.

Events & promotions

For all inquiries relating to private events, charity events, corporate partnerships and/or group discounts, please reach out to Nomad@milehighrunclub.com or UES@milehighrunclub.com. Thank you!

Studio Support

First timers

Studios

Policies

Training

Events & promotions

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